Terms of service
Terms and Conditions of Trade
Effective Date: 5 August 2026
These Terms and Conditions ("Terms") govern the sale of products and services by Dangerous Goods Solutions Ltd ("DG Solutions Singapore", "we", "our", or "us") through this website. By placing an order or engaging our services, you agree to these Terms.
1. Application
These Terms apply to all products and services supplied by Dangerous Goods Solutions Ltd through DG Solutions Singapore unless otherwise agreed in writing.
These Terms are governed by the laws of Singapore.
2. Pricing and Payment
All prices are displayed in Singapore Dollars (SGD) unless otherwise stated.
Payment is required in full before goods are dispatched or services are provided unless an approved credit account has been established.
We accept payment by credit card, bank transfer and other payment methods offered at checkout.
We reserve the right to charge interest on overdue accounts at 2% per month.
3. Orders
Orders are accepted once payment has been received and we issue an order confirmation.
We reserve the right to decline or cancel any order where products become unavailable, pricing errors occur, payment cannot be verified, or regulatory requirements cannot be met.
Requests to amend or cancel an order must be submitted in writing. Once an order has been processed or dispatched, cancellations may not be possible.
4. Products and Services
We supply dangerous goods packaging, labels, documentation, consulting, dangerous goods training and related compliance services.
Product specifications, colours and images are provided as accurately as possible but may vary slightly from the actual product.
5. Freight and Dangerous Goods Services
Where we arrange dangerous goods transport, certification or consulting services, customers must provide complete and accurate information including Safety Data Sheets (SDS), battery specifications, UN numbers and any other information reasonably required.
We rely on information supplied by the customer. We are not responsible for delays, additional charges or compliance issues resulting from inaccurate or incomplete information.
Customers remain responsible for ensuring the goods they present for transport comply with all applicable laws and regulations.
6. Delivery
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by customs authorities, airlines, shipping lines, courier companies, weather events, industrial action or other events outside our reasonable control.
Risk in the goods passes to the customer upon delivery.
7. Returns and Refunds
Where required under applicable consumer laws, faulty or incorrectly supplied products will be repaired, replaced or refunded.
Change-of-mind returns are not accepted unless otherwise agreed in writing.
Returned products must be unused, in their original packaging and suitable for resale unless the return relates to a manufacturing defect.
Dangerous goods products that have been opened, used or cannot legally be resold may not be eligible for return.
8. Retention of Title
Ownership of goods remains with Dangerous Goods Solutions Ltd until payment has been received in full.
9. Limitation of Liability
To the maximum extent permitted by law, our liability is limited to repairing, replacing or refunding the affected product or service.
We are not liable for indirect, consequential, incidental or economic loss including loss of profits, contracts, revenue or business opportunity.
Advice provided through our consulting or dangerous goods services is based on information supplied by the customer and regulations in force at the time. Customers remain responsible for ensuring ongoing compliance with all applicable dangerous goods legislation.
Where disposal, transport or other services are performed by third-party providers, we act solely as an intermediary unless otherwise agreed in writing and are not responsible for their acts or omissions.
10. Privacy
We collect, use and protect personal information in accordance with our Privacy Policy.
By using our website or services, you consent to the collection and use of your information as described in our Privacy Policy.
11. Intellectual Property
All website content including text, graphics, logos, product images, documents, training materials, downloadable resources and branding remains the property of Dangerous Goods Solutions Ltd or its licensors.
The DG SOLUTIONS name, logo and associated branding are protected intellectual property.
No content from this website may be copied, reproduced, modified, published or distributed without our prior written permission except where permitted by law.
12. Force Majeure
We are not liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control including natural disasters, pandemics, war, industrial action, government restrictions, transport disruptions or failures of suppliers or carriers.
13. Governing Law
These Terms are governed by the laws of Singapore.
Any dispute arising from these Terms will be subject to the non-exclusive jurisdiction of the courts of Singapore.
14. Changes to These Terms
We may amend these Terms at any time.
Updated Terms will be published on this website and apply to all orders placed after the revised effective date.
15. Confidentiality
Quotations, pricing, service information and commercial proposals provided by Dangerous Goods Solutions Ltd are confidential and must not be disclosed to third parties without our written consent.
Prices are subject to change without notice.
16. Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
Dangerous Goods Solutions Ltd
Email: accounts@dgsolutions.co.nz
Website: www.dgsolutions.sg