Privacy policy

Privacy Policy

Last Updated: 5 August 2026

Dangerous Goods Solutions Ltd ("DG Solutions Singapore", "we", "our", or "us") is a New Zealand registered company providing dangerous goods products and services throughout New Zealand, Australia, Singapore, and selected international markets.

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase products, enrol in training, request freight or dangerous goods services, or otherwise interact with us.

By accessing our website or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Name
• Company name
• Billing and delivery addresses
• Email address
• Telephone number
• Job title
• Order history
• Payment information (processed securely by our payment providers)
• Shipping information
• Dangerous goods documentation including SDS, UN numbers, battery specifications, packaging information and transport documentation
• Website usage information such as IP address, browser type, cookies and analytics data

How We Use Your Information

We use your information to:

• Process orders and payments
• Deliver products and services
• Arrange freight and logistics
• Issue dangerous goods documentation
• Deliver online and in-person training
• Respond to enquiries
• Improve our website and customer experience
• Detect fraud and maintain website security
• Comply with legal and regulatory obligations
• Send service updates and marketing communications where you have consented

You may unsubscribe from marketing communications at any time.

Payments

Payments are processed securely through trusted third-party payment providers. DG Solutions Singapore does not store your complete credit card details.

Cookies

Our website uses cookies to improve website functionality, remember your preferences, analyse website traffic and enhance your shopping experience. You may disable cookies through your browser settings, although some features of the website may not function correctly.

Shopify

Our online store is powered by Shopify. Shopify securely hosts our website and processes information necessary to operate our online store, including payment processing, fraud prevention and website functionality.

Sharing Your Information

We do not sell your personal information.

We may share information with:

• Payment providers
• Courier and freight companies
• Customs brokers
• Dangerous goods carriers
• Warehousing and fulfilment providers
• IT and cloud service providers
• Professional advisers
• Government authorities where required by law

Where dangerous goods shipments are arranged, shipment information may be provided to transport providers to comply with applicable transport regulations.

International Transfers

As we operate internationally, your personal information may be transferred to or processed in New Zealand, Australia, Singapore or other countries where our service providers operate. We take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws, including Singapore's Personal Data Protection Act (PDPA).

Data Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorised access, misuse, alteration or disclosure. While we take security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to provide our products and services, comply with legal obligations, resolve disputes and maintain business records.

Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Withdraw marketing consent
• Request deletion of your personal information where legally permitted

To exercise these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our products and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16 years of age.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

Contact Us

Dangerous Goods Solutions Ltd

Email: services@dgsolutions.co.nz

Website: www.dgsolutions.sg

New Zealand Head Office

Serving customers throughout Singapore, New Zealand, Australia and internationally.