Shipping policy
Shipping Policy
Effective Date: 5 August 2026
At DG Solutions Singapore, we are committed to processing your order promptly and delivering it safely.
Order Processing
Orders are processed Monday to Friday, excluding New Zealand and Australian public holidays.
Most orders are dispatched within 1–2 business days. Custom or made-to-order products may require additional processing time.
Shipping Locations
Orders are shipped from our warehouses in New Zealand and Australia, depending on product availability and your delivery location.
Where possible, we will dispatch your order from the nearest warehouse to minimise delivery times.
Delivery Timeframes
Estimated delivery times are:
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Singapore: Up to 7 business days
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Australia: Up to 7 business days
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New Zealand: Up to 5 business days
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Other international destinations: Delivery times vary depending on the destination and shipping method selected.
Delivery timeframes are estimates only and are not guaranteed.
Shipping Charges
Shipping costs are calculated at checkout based on your delivery address, order size and selected shipping method.
Any import duties, taxes or customs charges imposed by the destination country are the responsibility of the customer unless otherwise stated.
Shipping Confirmation
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
Delivery Delays
While we make every effort to dispatch and deliver orders promptly, delays may occur due to customs clearance, courier delays, weather events, public holidays or other circumstances beyond our control.
Dangerous Goods Solutions Ltd is not responsible for delays caused by third-party carriers or government authorities.
Incorrect Shipping Information
Please ensure your delivery address is accurate before placing your order.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.
Lost or Damaged Orders
If your order is lost or arrives damaged, please contact us within 7 days of delivery or the expected delivery date.
We will work with the courier to investigate the shipment and, where appropriate, arrange a replacement or other suitable resolution.
Contact Us
If you have any questions about your order or shipping, please contact us:
Dangerous Goods Solutions Ltd
Email: accounts@dgsolutions.co.nz
Website: www.dgsolutions.sg